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Sample letter of apology to hotel guest complaint

Dear {Receiver}

On behalf of {Hotel Name}, please accept my apology for your unpleasant stay at the {Hotel branch} on {date}.

We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously, we have enclosed an invitation in this letter offering a free two-night stay at any one of our {#} locations.

We hope you will see the improvement and enjoy your time with us in your next visit. Please feel free to contact me if you have any further questions or comments concerning your stay. Thank you.

Sincerely,
{Sender}

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