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Apology letter to customer for sending wrong payment request

From,
Mr Gibbs,
Manager,
YBS Mall,
London

To,

Mr Stevenson,
B-13, Roaring Heights Apartments,
Archway road,
London

Dear Mr Stevenson,

I, Mr Gibbs, the manager of the YBS shopping mall, am writing this letter to express regret and remorse for the mistake from our side which caused you a lot of trouble. The letter for immediate payment to be made has been destined for another client but it eventually landed at your home and naturally made you furious.
The thing is the person whom the letter was destined also goes by the name of ‘Mr Stevenson’ and since we made a record for all the regular customers, the address got mistaken by sheer human error. I assure you that the mistake shall never be happening again in the coming future. I am hopeful that you will continue to be a proud and regular customer of ours by pardoning us this time around. As a humble compensation for all the chaos which we resulted in, we have sent you your preferred wine.

Yours sincerely,
Mr Gibbs 

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