Description
Send this complaint letter when a company's service falls below the expected level of quality. The template details the problem and requests a refund.
[Your Name]
[Street Address]
[City, ST ZIP Code]
[Date]
[Recipient Name]
[Title]
[Company Name]
[Street Address]
[City, ST ZIP Code]
Dear [Recipient Name] :
This letter is to complain about service I recently received from a [Company Name] customer service representative named [Representative Name] . I called [Company Name] on [click to select date] , to find out how to deal with a problem I’ve had with [product or service] . After I had been on hold for several minutes, [Representative Name] came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. [Representative Name] put me on hold for several minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated.
I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am [returning or canceling] [product or service] immediately, and I expect a full refund. I will be informing my friends and family about this experience.
Sincerely,
[Your Name]
